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Detailed Job Description

Learn more about this QT9 job opportunity.

Software Training/Implementation Specialist

Aurora, IL Training and Support

Full-Time


Job Description

Train and implement new and existing customers on all QMS & ERP platform software products. This involves on-site and virtual training sessions/meetings. Train new and existing customers on various modules and features of our software products. This position may also be asked to provide project management assistance and data conversion/imports in addition to assisting with tier 1 application support.


Responsibilities

  • Inquiring, reviewing, and analyzing customers’ existing processes and requirements to provide recommendations when transitioning during software implementation
  • Identifying product improvements
  • Validating new product releases
  • Assisting with creating and maintaining Help File and User Manual documentation
  • Assisting with maintaining implementation/start-up documentation and curriculum
  • Assisting with creating and presenting training webinars
  • Working with, collaborating, and partnering with other team members to achieve company goals
  • Some travel – Paid for by company

Skills

  • Must be proficient in MS Office – especially Word & Excel
  • Must have excellent oral and written communication skills with both internal and external parties.
  • Needs to have good time management skills and ability to learn new technologies quickly
  • Must have good understanding of database driven & Web Based applications.
  • Must have a very good understanding of Microsoft Windows & Various Web Browsers (Chrome/Edge/IE/Safari/Firefox)
  • Must have the ability to provide effective training
  • Independent - Problem Solving and ability to create “outside the box” solutions
  • Intermediate knowledge of Software Testing, Quality Assurance and Troubleshooting

Education

Bachelor’s Degree in Computer Science (BA or BS) or Related on the Job Experience

Skills Summary

QT9 Software



Training60%
30% better than others
Documentation 30%
25% better than others
Self-Starter 60%
60% better than others

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* Note: No remote work. Must be local candidate.
** Note: Full-time employment only - no project work.
*** Note: No headhunters/recruiting services.