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Detailed Job Description

Learn more about this QT9 job opportunity.

Technical Support Specialist

Aurora, IL CTraining and Support


Job Description

Support new and existing customers with various needs to successfully use our software products. Respond to customer technical questions and concerns for all QMS & ERP platform software products. This involves calls, emails, and virtual sessions/meetings. This position may also be asked to provide analysis on trends and improvement ideas from customer interaction, in addition to assisting with data conversion/imports and/or software validation.


  • Troubleshooting, investigating, documenting, and answering technical support requests
  • Installing software applications
  • Creating basic reports and queries
  • Assisting with training new and existing customers on 3rd party tools
  • Assisting with maintaining documentation
  • Testing installs


  • Must be proficient in MS Office – especially Word & Excel
  • Must have excellent oral and written communication skills with both internal and external parties.
  • Needs to have good time management skills and ability to learn new technologies quickly
  • Must have good understanding of database driven & Web Based applications.
  • Must have a very good understanding of Microsoft Windows & Various Web Browsers (Chrome/Edge/IE/Safari/Firefox)
  • Must have the ability to provide efficient troubleshooting
  • Independent - Problem Solving and ability to create “outside the box” solutions
  • Basic experience of Software Installation is a plus or willing to learn
  • Basic knowledge of Software Testing and Quality Assurance is a plus or willing to learn
  • Basic knowledge of Windows Pro and Windows Server is a plus


Bachelor’s Degree in Computer Science (BA or BS) or Related on the Job Experience

Skills Summary

QT9 Software

Troubleshooting 60%
30% better than others
Software Installations 30%
25% better than others
Self-Starter 60%
60% better than others

Apply Now
* Note: No remote work. Must be local candidate.
** Note: Full-time employment only - no project work.
*** Note: No headhunters/recruiting services.