Technical Support Specialist
Aurora, IL CTraining and SupportFull-Time
Job Description
Support new and existing customers with various needs to successfully use our software products. Respond to customer technical questions and concerns for all QMS & ERP platform software products. This involves calls, emails, and virtual sessions/meetings. This position may also be asked to provide analysis on trends and improvement ideas from customer interaction, in addition to assisting with data conversion/imports and/or software validation.
Responsibilities
- Troubleshooting, investigating, documenting, and answering technical support requests
- Installing software applications
- Creating basic reports and queries
- Assisting with training new and existing customers on 3rd party tools
- Assisting with maintaining documentation
- Testing installs
Skills
- Must be proficient in MS Office – especially Word & Excel
- Must have excellent oral and written communication skills with both internal and external parties.
- Needs to have good time management skills and ability to learn new technologies quickly
- Must have good understanding of database driven & Web Based applications.
- Must have a very good understanding of Microsoft Windows & Various Web Browsers (Chrome/Edge/IE/Safari/Firefox)
- Must have the ability to provide efficient troubleshooting
- Independent - Problem Solving and ability to create “outside the box” solutions
- Basic experience of Software Installation is a plus or willing to learn
- Basic knowledge of Software Testing and Quality Assurance is a plus or willing to learn
- Basic knowledge of Windows Pro and Windows Server is a plus