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Learn more about this QT9 job opportunity.

Technical Support Specialist

Aurora, IL CTraining and Support

Full-Time


Job Description

Support new and existing customers with various needs to successfully use our software products. Respond to customer technical questions and concerns for all QMS & ERP platform software products. This involves calls, emails, and virtual sessions/meetings. This position may also be asked to provide analysis on trends and improvement ideas from customer interaction, in addition to assisting with data conversion/imports and/or software validation.


Responsibilities

  • Troubleshooting, investigating, documenting, and answering technical support requests
  • Installing software applications
  • Creating basic reports and queries
  • Assisting with training new and existing customers on 3rd party tools
  • Assisting with maintaining documentation
  • Testing installs

Skills

  • Must be proficient in MS Office – especially Word & Excel
  • Must have excellent oral and written communication skills with both internal and external parties.
  • Needs to have good time management skills and ability to learn new technologies quickly
  • Must have good understanding of database driven & Web Based applications.
  • Must have a very good understanding of Microsoft Windows & Various Web Browsers (Chrome/Edge/IE/Safari/Firefox)
  • Must have the ability to provide efficient troubleshooting
  • Independent - Problem Solving and ability to create “outside the box” solutions
  • Basic experience of Software Installation is a plus or willing to learn
  • Basic knowledge of Software Testing and Quality Assurance is a plus or willing to learn
  • Basic knowledge of Windows Pro and Windows Server is a plus

Education

Bachelor’s Degree in Computer Science (BA or BS) or Related on the Job Experience

Skills Summary

QT9 Software



Troubleshooting 60%
30% better than others
Software Installations 30%
25% better than others
Self-Starter 60%
60% better than others

Apply Now
* Note: No remote work. Must be local candidate.
** Note: Full-time employment only - no project work.
*** Note: No headhunters/recruiting services.