QMS Training / Implementation Specialist II
Aurora, IL ImplementationFull-Time
Job Description
QT9 Software, Inc. is seeking an experienced Implementation/Training Specialist to guide customers through go-live and post-go-live deployment of our Quality Management System (QMS). Bring your implementation and training/presentation expertise, and we will help you become an internal QMS expert! Lead/Supervisory experience is a preferred and may open doors for eventual advancement within the organization.
Join us to create and launch implementation plans, guide customers on data import requirements, support training/implementation projects like training content videos, lead Q&A Sessions for internal and external customers, and strive to handle more complex implementations and departmental initiatives.
Advantages of working at QT9 Software
- Strong culture where people are our most valuable asset
- Prime location near Chicago Premium Outlets
- Modern industrial warehouse built in 2019 with 24 ft. ceilings
- Cool amenities from Golf Simulator, Sport Court and Arcade games
- Growing team with a small company feel
- Provide you with the support you need to succeed in your role
- Competitive compensation package with great benefits
Experience
- 3-5 years of implementation and training experience.
- High level understanding of creating and executing implementation plans and best practices.
- Refined verbal communication and concise writing skills.
- Advanced presentation skills.
- Lead/supervisory experience preferred.
- Experience in Camtasia or video editing is a plus..
- Data import experience is a plus but not required.
- ERP experience is a plus.
- ISO9001 / ISO13485 knowledge is a plus.
Responsibilities
- Onboard customers into QMS and train them on various modules.
- Contribute to training content creation and maintenance.
- Gather and import customer data during initial stages of implementation.
- Address general and escalated customer concerns/support tickets.
- Work cross-functionally to build customer trust through higher quality, more efficient onboarding.
- Share knowledge with counterparts including Customer Success during and after implementation.
- Mentor incoming Level I Training/Implementation Specialist.
- Some travel (less than 10%), company-paid.