Training/Implementation Specialist - Level I
Aurora, IL TrainingFull-Time
Job Description
About Us
QT9 Software is celebrating 20 years of business! We are a growing, leading SaaS provider specializing
in Quality Management and ERP software solutions and are adding QMS Training/Implementation
Specialists to support the existing team.
Job Summary
The Training/Implementation Specialist I creates and executes implementation plans and onboards
clients onto our Quality Management System (QMS) offering. This individual will address client data
import needs, handle Q&A sessions, and provide clients with post-implementation support. Client
interactions are primarily virtual meetings and presentations. Please read on if you have a background in
implementation and experience with presentation/training!
Advantages of working at QT9 Software
- Strong culture where people are our most valuable asset.
- Prime location near Chicago Premium Outlets.
- Modern industrial warehouse built in 2019 with 24 ft. ceilings.
- Cool amenities from Golf Simulator, Sport Court, and Arcade Games.
- Growing team with a small company feel.
- Provide you with the support you need to succeed in your role.
- Competitive compensation package with great benefits.
Responsibilities
- Implement clients into Quality Management System
- Perform data imports for new clients
- Handling implementation-related support tickets
- Conduct training on assigned modules
- Follow implementation process and best practice
- Assist with video content creation
Requirements
- 1-3 years of implementation and training experience
- Strong organizational skills with ability to multitask
- Familiarity with event planning is advantageous
- Detail-minded
- Positive attitude and ability to adapt and grow
- Proficient in Microsoft Office Suite
- Order entry processes experience is a plus
- Experience with Camtasia is a plus
- Ability to work independently and as a team
- Strong communication skills, both verbal and written, including proofreading
Education
Bachelor’s or Master’s degree in a related field.
Salary Range
$55,000 - $75,000 / year