Episode 9: Change is inevitable—but successful change is not. In this Q-CAST episode, QT9 Software sits down with Matt Kroll, President of Chalmers Street Consulting, to explore why change initiatives stall and how organizations can drive real adoption across quality and operations.
Drawing from real-world examples in manufacturing, distribution, and regulated industries, this conversation breaks down the people-centered realities of change management—from passive resistance and middle management alignment to training, governance, and measurable behavior change.
For organizations implementing or optimizing a QMS, ERP, or operational excellence initiative, this episode offers practical insights to help ensure change translates into sustained performance improvement.
Key points:
• Why resistance to change is often emotional, not rational
• How underestimating effort derails QMS and operational initiatives
• The critical role of middle management in sustaining change
• Using pilots, data, and structured problem-solving to drive adoption
• Measuring real behavior change beyond quality “platitudes”
Learn how QT9’s integrated, cloud-based QMS and ERP platform supports structured change, user adoption, and continuous improvement. Visit QT9 Software to see how connected quality and manufacturing systems help teams move from intention to execution.
Tags & hashtags:
Change management, QMS implementation, operational excellence, quality management systems, continuous improvement, manufacturing leadership, regulated manufacturing, process improvement, ERP and QMS integration
#QT9Software #ChangeManagement #QMS #OperationalExcellence #ManufacturingLeadership #ContinuousImprovement #QualityManagement