Customer Management Software for Growing Businesses
Simplify order tracking, communication and follow-up in one system.
Centralized Customer Info
Easily manage all customer data in one secure system.
Faster Order Turnaround
Speed up order processing with real-time visibility.
Boost Customer Service
Access order history and communication instantly.
Track Every Interaction
Log calls, emails and notes for full visibility.
Smarter Sales Planning
Use historical data to forecast demand accurately.
Reduce Manual Errors
Automate data entry and reduce costly mistakes.
What is customer management software?
Customer management software is used to organize and track customer information, communication and activity throughout the business relationship. In manufacturing, it plays a vital role in managing quotes, orders, contacts and service history—all in one place. The goal is to strengthen customer relationships while improving efficiency and accuracy across departments.
QT9 MRP's customer management software helps manufacturers centralize customer data and simplify interactions. From maintaining detailed contact records to tracking quotes, orders, tasks and follow-ups, QT9 provides the tools needed to deliver better service and improve responsiveness. It supports smoother communication between teams and helps ensure nothing falls through the cracks.
Key features of customer management software
Explore the tools that help you manage customer data, orders and communication with ease.
Customer Profiles
Store contact info, history, documents & preferences.
Order History
Quickly view past quotes, orders, and invoices.
Activity Logging
Track all communications and follow-up actions.
Custom Credit Rules
Build customer credit limits and rules to alert other users.
Sales Insights
View customer sales trends and KPIs.
Document Links
Custom Fields
Add and track unique customer details.
Team Access Control
Set user permissions by role or customer group.
Task Reminders
Set follow-up reminders to never miss a customer task.
FAQ: Customer Management MRP Software
Customer management in MRP software centralizes customer data, tracks sales history and links customer activity to quotes, orders and shipments. QT9 MRP makes it easy to manage customer relationships while aligning sales with manufacturing operations.
QT9 MRP enables real-time updates on order status, delivery schedules and account history. Sales and customer service teams can quickly access customer-specific details to respond faster and more accurately.
Yes. QT9 MRP stores complete order history, pricing and product preferences by customer. This helps improve repeat order accuracy, streamline quoting and personalize customer service.
Absolutely. QT9 MRP includes basic CRM tools such as customer contact management, communication logs and internal notes so teams stay aligned and informed across departments.
QT9 MRP connects customer orders with inventory, production and shipping in real time. This integration ensures that customer demand is met efficiently and accurately with minimal manual effort.
Yes. With faster response times, accurate order fulfillment and better visibility into customer needs, QT9 MRP helps manufacturers build stronger customer relationships and increase retention.
Streamline operations with 14+ connected modules included
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