Manage Returns with RGA Software
Streamline return authorizations and communication to speed up resolutions and reduce processing errors.
Track Returns Easily
Quickly log and manage customer return requests.
Speed Up Resolutions
Resolve returned goods faster with clear workflows.
Centralized RGA Data
Keep all return info and updates in one place.
Improve Visibility
See real-time return status across teams and sites.
Boost Customer Trust
Respond to returns promptly and professionally.
Reduce Manual Errors
Eliminate spreadsheets and manual tracking issues.
What is returns management software?
Returns management software, often called RGA (Return Goods Authorization) software, is used to track and process returned products in a structured and traceable way. It helps organizations ensure that returns are documented, approved, inspected and resolved efficiently. In manufacturing and distribution, having a consistent returns process reduces delays, errors and customer dissatisfaction.
QT9 MRP's returns (RGA) management software streamlines how companies handle product returns. From issuing RGA numbers to capturing return reasons, disposition codes and linked sales orders, QT9 helps automate and organize the entire return lifecycle. It improves visibility, speeds up resolution and helps teams deliver faster, more accurate customer service.
Core features of return management software
From automated workflows to real-time alerts, these features help you stay on top of every return.
Return Requests
Submit and manage return requests with assigned tracking.
Approval Routing
Route RGAs for review, approval and processing.
RGA Numbers
Return Reasons
Document reasons for returns to spot trends.
Disposition Codes
Apply standard codes to classify returned items.
Linked Orders
Tie returns to sales orders, invoices or shipments.
Status Updates
Track return progress from request to resolution.
Attachments
Upload photos, documents or instructions to any RGA.
Email Alerts
Get notifications when returns are submitted or updated.
FAQ: Returns Management Software
QT9 MRP allows you to create and track RMAs with reason codes, quantity details and status updates. It connects the return process with customer records, inventory and quality control for full traceability.
Yes. QT9 MRP integrates returns management with nonconformance tracking, making it easy to analyze why items were returned and initiate corrective actions as needed.
QT9 MRP improves returns by centralizing all return data, automating communication and linking returns to inventory and quality. This reduces manual effort and shortens the time to resolution.
Yes. QT9 MRP logs return-related costs, credits and restocking actions, helping manufacturers evaluate the financial impact of returns and identify trends to reduce future issues.
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