Easily Monitor Customer Satisfaction with the Customer Survey Module
Automate customer survey processes with an easy-to-use, web-based survey system.
Boost Customer Insight
Capture valuable input to guide smarter decisions.
Real-Time Feedback
Respond instantly to feedback.
Data-Driven Quality
Use survey metrics to validate quality efforts and spot trends.
Improve Retention Rates
Understand and address pain points to reduce customer churn.
Close Feedback Loops
Route insights to the right teams for fast follow-up and action.
Simplify Compliance
Meet feedback-driven standards.
What is customer survey software?
Customer survey software is a tool used to design, distribute and analyze surveys that capture feedback on products, services or experiences. It plays a vital role in quality management and customer satisfaction by helping organizations collect actionable insights, monitor performance metrics and continuously improve based on real customer data. For companies following standards, like ISO 9001 or industry-specific regulations, surveys help close the loop on customer concerns and support compliance.
QT9’s Customer Survey module simplifies the process of gathering and acting on customer feedback. Easily create customizable surveys, automate distribution and analyze results in real time. With built-in tools for scoring, alerts and reporting, QT9 helps organizations respond faster and smarter.
Centralize customer surveys
Simplify customer survey processes with the QT9 QMS all-in-one quality management system.
Online Surveys
Create and complete reusable customer surveys online, from anywhere.
Email Alerts
Attach Related Files
Post comments and attach files to any customer survey.
Real-Time Reporting
Track your customer survey results by any field. Create charts and export reports to Excel.
Unlimited Questions
Create unlimited survey questions for tracking company-specific information.
Customer Satisfaction
Help improve customer satisfaction by asking simple questions on a regular basis.
Get end-to-end quality management
FAQ: Customer Surveys
Quality standards, such as ISO 9001:2015, call for companies to collect, analyze and evaluate quality data, including customer satisfaction. A customer survey is one, easily demonstrable way to collect information about customer satisfaction.
Customer survey software automates the survey process, enabling you to not only create, distribute and collect survey results via the internet, but also to respond to, monitor and measure results. Create actionable plans with data collected from customer surveys.
With QT9’s Customer Survey module you can:
- Create surveys
- Copy and distribute surveys
- Send email alerts and reminders
- Track survey results
- Export for detailed analysis
- Post comments
- Attach files
QT9 QMS offers three dedicated customer management modules: Customer Feedback, Customer Surveys and a Customer Web Portal. Users can integrate all of their customer management activities with the more than 25 modules that come standard with QT9 QMS.
QT9 QMS is a highly rated, affordable, easy-to-use quality management system that excels at all of the processes that go into providing high-quality goods and services that are FDA and ISO compliant.
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