Custom Veterinary Services Revamped their Business Processes with QT9 QMS and ERP

A manufacturing team without automation

Prior to implementing QT9 ERP, Custom Veterinary Services was using dozens of spreadsheets across multiple operations to run their business. But with limited automation, disconnected processes and data all over the place, the manufacturing team had to put forth a herculean effort to ensure items were manufactured on time.

Finding the status of inventory in their old system required repetitive steps, and team members struggled to identify when different operations were happening. Identifying bottlenecks was even trickier. 

Martinez says, "Operations were lengthy and tumultuous. We used to have to look through 70 different spreadsheets to find one piece of information."

The disconnected processes were frustrating and time consuming.

"We didn't have full visibility through different operations," Martinez says. "And there was no customization in how we filtered or viewed our data." 

Choosing QT9

Custom Veterinary Services’ desire to refine quality processes and connect operations led them to enlist QT9 QMS and QT9 ERP software. 

"We took a look at multiple options,” notes Martinez. “We considered smaller platforms, but we decided that they were not going to be a feasible option for the size of the company that we were trying to be. And then we looked at larger software solutions, but the cost was so much more than the size of the company we were."

Custom Veterinary Services has been able to centralize data with QT9. Now they can create customized reports and dashboards for forecasting and planning. 

Increased responsiveness

QT9 ERP's timelines have helped Custom Veterinary Services with accountability. Now the team can break down purchased and manufactured items in a way that they never had before. This gives them greater visibility and the ability to respond quickly to changes.

All of their Bill of Materials reside in one place, and the shop floor module enables their employees to track orders.

I can’t even begin to quantify the time saved,” says Martinez. “Plus we are able to export everything. Order visibility is the best it’s ever been in the history of the company.”