Eco Lips Uses QT9 QMS to Reign In "Controlled Chaos"

Customer and FDA audits with confidence

What’s more, Hilsabeck and team now have confidence in the audit room.

“When we began to implement [QT9], I knew we were going to have reaudits and re-inspections coming up, so I wanted to start getting that paper trail and show that we are making solid advancements in that respect,” says Hilsabeck.

“Sitting in that room with auditors and inspectors and having the confidence of that system behind me was invaluable,” he continues. “When they asked for a report - ‘Give me that nonconformance report, we want to see that’- and boom, I pulled it up. There's a professional looking report that's all timestamped and audit trail through and through. I had every confidence in everything pulled out of that system, and I could find it quick, fast, easy. We were very successful in both audits.”

Scalability for further success

While the initial focus for Eco Lips’ quality team was getting the Document Control and Training modules implemented, Hilsabeck notes that the company is using most of the 25-plus modules included in the QT9 QMS software, including CAPAs, inspections, change controls and preventive maintenance.

“The audit platform has been wonderful. Building out all of the quality standards, I really liked that they had a bunch preloaded. It’s super easy to do audits, just go and print my worksheet and findings and build preventive and corrective actions right off of that.”

“It’s like having a couple extra staff members on my team that are helping me pull everything together,” he says. “It helps make those connections that need to be made for total compliance.”