Centralize and Resolve Customer Feedback Faster
Turn feedback into actionable insights with QT9’s Customer Feedback software, built to improve quality, ensure compliance and boost customer satisfaction.
Customer-Driven Insights
Gather real-time feedback to spot and fix issues fast.
Customer Loyalty
Show responsiveness, build trust and boost customer retention.
Product Decisions
Use customer inputs to refine products and features.
Brand Reputation
Catch dissatisfaction early and demonstrate responsiveness.
Cross-Team Collaboration
Make feedback visible across teams to enhance service.
Real‑Time Action
Instant feedback enables quick fixes and improvements.
What is customer feedback software?
Customer feedback management is the structured process organizations use to capture, analyze and act on feedback from customers across multiple channels. It plays a critical role in maintaining high product quality, improving customer satisfaction and meeting regulatory standards, like ISO 9001 and FDA QSR. Effective feedback systems help companies proactively address issues, reduce customer churn, and demonstrate a commitment to quality and continuous improvement.
QT9’s Customer Feedback module makes it easy for companies to collect, manage and resolve customer complaints and suggestions, all in one centralized system. Whether it's product complaints, service issues or general suggestions, QT9 automates task assignments, tracks corrective actions and promotes timely follow-up. QT9 QMS's Customer Feedback module helps streamline communication across teams, maintain compliance with ISO and FDA requirements, and improve audit readiness.
All-in-one solution for managing customer feedback
Stay on top of customer complaints with customer feedback tools built in to QT9 QMS.
Assign Tasks
Assign customer feedback items to a responsible party reflected in to-do list.
Email Alerts
Send and receive email alerts and reminders based on your settings.
Approval Workflows
Create custom approval workflows based on your feedback types.
Link Corrective Actions
Create corrective actions or nonconforming products from customer feedback.
Real-Time Reporting
Track your nonconforming products by any field. Create charts and export reports to Excel.
Unlimited Custom Fields
Create unlimited custom fields for tracking company-specific information.
Open Investigations
Open an investigation for any customer feedback item.
Attach Related Files
Attach unlimited files to any customer feedback record.
Customer Snapshots
Track all feedback by customer in customer snapshot.
Risk Assessments
Types & Categories
Nonconforming Products
Custom Dispositions
Part/Lot Number Tracking
Get end-to-end quality management
FAQ: Customer Feedback
Customer feedback software is an end-to-end automated solution for addressing customer complaints and feedback, from intake to resolution. The software enables organizations to swiftly receive feedback, assess impact and involve the appropriate stakeholders. Integrating customer feedback with other quality management applications, such as corrective actions, streamlines and simplifies quality and compliance efforts.
Customer feedback is an important tool in identifying quality issues, potentially being an early warning sign of a larger problem or regulatory action. What’s more, ignored or improperly addressed quality complaints from customers can negatively impact brand reputation and, ultimately, revenue.
Generally speaking, customer feedback can be either positive or negative, and customer complaints refer to negative customer experiences. Customer complaints are a part of customer feedback and are more likely to need immediate attention. Customer feedback is more likely to be positive or involve suggestions that will improve your product or service, but do not require immediate attention. Both are important to managing risk, maintaining consistent quality, and embracing continuous quality improvement.
QT9 QMS’s Customer Feedback module includes the following features. With it you can:
- Control feedback types and categories
- Open investigations
- Assign responsible parties
- Create corrective actions or nonconforming products
- Analyze data with detailed reporting
- Customize approval groups/workflows
- Set electronic alerts and reminders
QT9 QMS offers three dedicated customer management modules: Customer Feedback, Customer Surveys and a Customer Web Portal. Users can integrate all of their customer management activities with the more than 25 modules that come standard with QT9 QMS.
QT9 QMS is a highly rated, affordable, easy-to-use quality management system that excels at all of the processes that go into providing high-quality goods and services that are FDA and ISO compliant.
Quality management resources
ISO 9001:2026 Revision Guide Timeline, Key Changes and Preparation Steps
Beyond Silos: How Integrated QMS and ERP Software Elevates Life Sciences and Medical Device Companies
Supplier Quality 2.0: How to Proactively Monitor Risks and Maintain Control
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