Empower Customers with Self‑Service Access
QT9’s Customer Web Portal streamlines communication, boosts satisfaction and reduces support load.
24/7 Self‑Service Access
Customers can submit and track requests anytime.
Faster Issue Resolution
Route issues instantly to the right team for quicker responses.
Boost Customer Trust
Transparent status tracking build customer confidence.
Audit-Ready Records
Automatically store customer interactions in one location.
Lower Support Burden
Reduce manual emails and calls with a streamlined portal.
Centralized Communication
Keep all customer interactions in one secure, searchable place.
What is customer web portal software?
A customer web portal is a secure, self-service platform that allows customers to submit requests, view real-time updates, access documentation and communicate with your team, all from one centralized location. It enhances transparency, reduces manual support efforts and helps organizations deliver a seamless customer experience. In regulated industries, portals also support traceability and compliance by maintaining an auditable history of interactions.
QT9’s Customer Web Portal software empowers businesses to offer around-the-clock access to key services. Fully integrated within QT9 QMS, it helps automate ticket routing, document sharing and communication workflows. Customers can independently track complaints, view status updates and download critical files, improving satisfaction while reducing administrative overhead. The portal supports ISO, FDA and industry-specific standards, helping ensure compliance and audit readiness.
All-in-one solution for managing customer communication
Make customer communications more efficient with the QT9 QMS Customer Web Portal.
Online Surveys
Create and simplify reusable customer surveys online from anywhere.
Email Alerts
Send and receive email alerts and reminders based on your settings.
Attach Related Files
Post comments and attach files to any customer assigned items.
Real-Time Reporting
Track your customer performance by any field. Create charts and export reports to Excel.
Manage Approvals
Easily approve engineering change requests and document revisions, and view documents assigned to customers.
Control Access
You define and set your customer's login credentials at anytime.
The customer web portal is included with QT9 QMS and does not affect user licensing.
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FAQ: Customer Web Portal
A customer web portal is a secure, private area on a website that gives customers access to information and services. Customers usually access the portal by logging in with a username and password.
QT9 QMS’s customer web portal makes it easy to communicate with your customers, whether it be to share documents or disseminate a survey. Customers are able to log in to the portal to complete surveys, sign off on documentation or operational changes, and to view any other communications. Customer interactions are easily tracked and documented.
QT9 QMS offers three dedicated customer management modules: Customer Feedback, Customer Surveys and the Customer Web Portal. Users can integrate all of their customer management activities with the more than 20 additional modules that come standard with QT9 QMS, including Document Control, Audit Management and Employee Training.
QT9 QMS is a highly rated, affordable, easy-to-use quality management system that excels at all of the processes that go into providing high-quality goods and services that are FDA and ISO compliant.
Quality management resources
ISO 9001:2026 Revision Guide Timeline, Key Changes and Preparation Steps
Beyond Silos: How Integrated QMS and ERP Software Elevates Life Sciences and Medical Device Companies
Supplier Quality 2.0: How to Proactively Monitor Risks and Maintain Control
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