Streamline Returns with RGA Software

Return Goods Authorization (RGA), also called return material authorization, is the first step in the process of returning a product to the manufacturer in order to receive a refund, replacement or repair. It gives the company and the customer a way to officially document and track the return.

The return goods authorization process is different depending on your industry and products. For manufacturers, once a customer requests to return or replace an item, the process generally looks as follows:

• Customer initiates return and an identifying file is created
• Manufacturer evaluates problem
• Return approved or denied
• Approved items shipped to manufacturer or a repair facility
• Item undergoes inspection and diagnosis
• Repair, refund or replacement initiated
• RGA closed

For manufacturers especially, the RGA process can be much more complex than it appears on the surface. Beyond standard workflows, manufacturers must have processes in place to:

• Handle regulated goods appropriately, as mishandling could result in fines or other penalties
• Return goods to inventory
• Navigate complex supply chains
• Manage warranty claims
• Manage documentation
• Communicate with customers

Connecting returns to the rest of your business processes in an electronic platform enables users to more quickly and accurately initiate and track returns. ERP software provides a holistic view of returned items, automating and integrating tasks, such as documentation and inventory control.

An ERP can generate electronic return records and link them to credit memos, refunds or replacements through financial applications. Integrations also make it easier for businesses to track and trace defective items and take corrective actions to address quality issues. It can reduce turnaround times for returns, ushering through claim approvals or denials, initiating shipping of replacement goods and ensuring returns are managed consistently across locations.

QT9 ERP enables businesses to monitor and manage returns end-to-end, offering reduced turnaround times, better accuracy and greater visibility into the entire process.

With QT9 ERP you get:

• 17+ modules, including Inventory Control and Customer Management
• Customer, compliance, supplier and physical inventory web portals
• Lot and serial number inventory control
• Tailored customer support
• Real-time reporting with mobile accessibility
• Seamless integration with QT9 QMS quality and compliance software

QT9 ERP improves efficiency and accuracy by centralizing and integrating data and automating operations. Reach out today for more information or a demonstration.