Can MasterControl match QT9’s support quality?

QT9 QMS consistently scores higher for customer support on G2 (9.6 vs 8.5). Users praise QT9’s U.S.-based support team for rapid response times, live assistance, and unlimited training at no extra cost. MasterControl offers capable support, but reviewers often cite longer resolution times and less personalized onboarding.

Do both support FDA CFR Part 11 and ISO 27001?

Yes — both QT9 QMS and MasterControl are designed for regulated environments and fully support electronic signatures, audit trails and secure user authentication. QT9 QMS also includes built-in validation documentation (IQ/OQ/PQ) and a complete Part 11 package at no additional cost, simplifying compliance management for medical-device and life-science companies.

Which offers better ROI?

QT9 QMS typically delivers faster return on investment thanks to rapid implementation (often under 30 days) and all-inclusive, concurrent-user pricing. MasterControl implementations can span 3–6 months and often require additional services, increasing total cost of ownership. Customers adopting QT9 report measurable efficiency gains within the first quarter of deployment.

How does pricing compare between QT9 and MasterControl?

QT9 QMS provides transparent, subscription-based pricing that includes all core modules, free upgrades and unlimited support. MasterControl pricing typically starts above $25,000 per year and uses an à-la-carte model where added modules increase costs. QT9’s free trial and predictable concurrent licensing make budgeting straightforward for SMBs and mid-market teams.

Are MasterControl and QT9 QMS cloud based?

Yes — both are modern, cloud-hosted QMS platforms accessible from any browser. QT9 QMS runs on secure, validated cloud infrastructure with optional on-premise deployments for regulated clients. MasterControl is primarily cloud-based and offers private-cloud options for enterprise deployments.

Comparison

QT9 vs. ETQ Reliance: Features, Differences and Advantages

Last Updated 11/12/2025

Choosing the right Quality Management Software (QMS) is critical for maintaining compliance improving product quality and scaling operations efficiently. This page provides a detailed comparison between QT9 QMS and ETQ Reliance—two leading cloud-based QMS platforms used across manufacturing life sciences and other regulated industries. You will find insights on features pricing deployment and user experience to help you decide which solution is the best fit for your organization.

Compare how QT9 QMS and ETQ Reliance handle document control, CAPA, training, audits, and compliance.

QT9 QMS

ETQ Reliance

Ease of Use (G2 rating)

⭐ 9.4/10

⭐ 7.9/10

Support Quality (G2 Rating)

⭐ 9.6/10

⭐ 7.7/10

Core QMS Modules

Document Management
Version control, e-signatures, audit trails

CAPA Management
Automated workflows and root cause tracking

Audit Management

Risk Management

Training & e-Learning

Calibration Management

Deployment & Usability

Implementation Time Under 30 Days

Validation Simplicity

Pricing & Licensing

Simple Pricing

All modules included (complete system)

Pay by module

Free Trial Available

7-day trial available

N/A

Concurrent Licensing

Unlimited Support & Free Upgrades

QT9 QMS is best for

Growing and established manufacturers in regulated industries seeking an all-in-one, scalable QMS with fast implementation and straightforward pricing.

Go live in 30 days or less

ETQ Reliance is best for

Enterprise-level manufacturers with complex global operations that prioritize deep configuration and customization.

Go live in 2-4 months (avg)

⭐ 4.8 / 5 (on G2) • 108 reviews

High ease of use and fast time-to-value for SMB and mid-market teams.
Responsive support and smooth implementation.
Centralizes CAPA, document control, training & audits in one platform.

Read G2 Reviews →

⭐ 4.3 / 5 (on G2) • 600 reviews

Highly configurable QMS platform for complex enterprise environments.
Extensive library of applications and workflows for multi-site global operations.
Some organizations report longer implementations and more ongoing admin effort to manage configurations.

Read G2 Reviews →

Why QT9 outperforms ETQ Reliance

Feature-by-Feature G2 Ratings

Based on verified G2 reviews (November 2025), QT9 QMS consistently outperforms ETq Reliance QMS across every major quality management module:

CAPA Management: 9.2 vs 8.4
Audit Management: 8.8 vs 7.9
Risk Management: 8.5 vs 8.0
Training: 9.4 vs 7.9
Support Quality: 9.5 vs 7.8

These ratings highlight QT9’s faster implementation, easier configuration, and higher overall user satisfaction compared with ETQ's enterprise-heavy deployment process.

Read G2 Reviews →

Rapid Implementation

Go live in 30 days or less, while ETQ Reliance projects typically span 2-4 months.

Ease of Use

Rated 9.4 / 10 for usability on G2; minimal training time and intuitive navigation for quality teams.

Transparent Pricing

One subscription includes all modules, free upgrades and unlimited support. No annual service fees or hidden costs.

All-in-One Platform

Every core QMS module (CAPA, Document, Audit, Risk, Training, Calibration) included at one price.

Validated & Compliant

Pre-validated (IQ/OQ/PQ) software and FDA 21 CFR Part 11 ready out of the box.

Top-Tier Support

U.S.-based team with unlimited training and fast response times — a 9.5 support score vs 7.8 for ETQ Reliance.

"Concurrent logged in licensing with unlimited users. Budget is known each year and predictable. Do not have to spend additional but limited budget for "light" users, power users, and those in between. Employee portal for training record completion not taking up active user license. Doc Portal add on absolutely worth it.

Curtis C.

Quality Manager
Verified G2 review

"It is a one-stop shop for the QMS documents and quality records, and it is cost-effective due to concurrent licensing, which allows customers to need fewer licenses. All processes are straightforward and easy to implement, with a user-friendly interface. The software system is validated, and it has a great customer service support team.

Brenda H.

System Administrator
Verified G2 review

"The added traceability of product compared to our current system is a fantastic improvement. Each module and/or feature is laid out the same for ease of use. The training modules and courses for each feature are easy to follow and match the system very well. In addition, customer support is very quick to respond and help with any issues.

Damon S.

Quality Manager
Verified G2 review

QT9 vs. ETQ Reliance FAQs

QT9 QMS is designed to be a flexible QMS for small midsized and enterprise manufacturers that want fast implementation and straightforward configuration. ETQ Reliance is a highly configurable enterprise QMS platform with a large app library that is often used by global organizations with complex workflows and dedicated admin resources.

ETQ Reliance promotes a “quick and optimal” implementation but real-world deployments for multi-site or heavily configured environments often run 2 to 4 months or more. QT9 QMS implementations are typically completed in under 30 days for comparable scope thanks to a simpler configuration model and modular rollout.

G2 and review sites describe ETQ Reliance as powerful but note a steeper learning curve especially around advanced features configuration and administration. QT9 QMS is frequently rated higher for ease of setup and day-to-day usability making it easier for teams to adopt without heavy technical resources.

ETQ Reliance uses subscription-based per-user enterprise pricing that can increase as you add users modules and sites. QT9 QMS uses a concurrent licensing model with all-inclusive support which often results in more predictable costs and better value for growing manufacturers that need to scale without paying for every individual user.

Yes. ETQ Reliance is known for its low-code / no-code configuration and large catalog of applications which can be tailored to complex global processes. However many reviewers mention that this flexibility comes with more setup effort and admin overhead. QT9 QMS offers configuration options too but focuses on keeping setup and ongoing management simpler for most organizations.